Welcome to DigiTukra. These Terms of Service ("Terms") govern your use of our website and the digital marketing services we provide. By accessing our site or using our services, you agree to be bound by these Terms.
1. Services
DigiTukra provides a range of digital marketing services, including but not limited to, Neuromarketing strategy, Search Engine Optimization (SEO), web design and development, and paid advertising campaigns ("Services"). The specific scope, deliverables, and fees for any project will be outlined in a separate written agreement or Statement of Work (SOW) signed by both you ("the Client") and DigiTukra.
2. Client Responsibilities
To ensure the successful delivery of our Services, you agree to:
- Provide timely access to all necessary materials, such as logos, content, website back-end access, and social media accounts.
- Review our work and provide feedback and approvals in a timely manner.
- Ensure that all information and materials you provide do not infringe on any third-party intellectual property rights.
3. Fees and Payment
Fees for our Services will be detailed in your SOW. Unless otherwise specified, our standard payment term requires a 50% upfront deposit before work commences, with the remaining balance due upon project completion and before final deliverables are handed over. Late payments may be subject to an interest charge of 1.5% per month.
Refund Policy
The initial 50% deposit is non-refundable as it covers our initial discovery, strategy, and resource allocation costs. Once a project has commenced, payments for work completed are non-refundable. We strive for client satisfaction and will make every reasonable effort to resolve any issues that may arise.
4. Intellectual Property
Upon receipt of full payment, the Client shall own the final deliverables created specifically for the project (e.g., the completed website design, final ad creatives). However, DigiTukra retains ownership of all pre-existing materials, tools, methodologies, and proprietary software used to create the deliverables. We also retain the right to display the completed work in our portfolio and marketing materials unless a non-disclosure agreement (NDA) specifies otherwise.
5. Confidentiality
Both parties agree to protect each other's confidential information and not disclose it to any third party without prior written consent. This includes business strategies, client lists, and other proprietary data.
6. Limitation of Liability
DigiTukra agrees to perform its services with a professional standard of care. However, we do not guarantee specific results, such as #1 Google rankings or a specific return on ad spend, as these are subject to factors beyond our direct control. In no event shall DigiTukra's liability for any claim arising from our services exceed the total amount of fees paid by the Client for the specific project in question.
7. Termination
Either party may terminate the service agreement with 30 days written notice. If the Client terminates the agreement, they are responsible for paying for all work completed up to the date of termination.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Dhaka, Bangladesh. (Note: This clause should be reviewed by your lawyer to determine the appropriate jurisdiction for your international business).
9. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of our Services after such changes constitutes your acceptance of the new Terms.
10. Contact Us
If you have any questions about these Terms, please contact us at hello@digitukra.com.